By Ambrose Gahene
Posta Uganda launches its strategic plan geared towards enhancing service delivery standards aiming at doubling revenues collection by 2030. The launch occured during the organization’s press briefing at Uganda Media Centre in Kampala on Tuesday.
Mr. James Arinaitwe, Posta Uganda Managing Director, said this launch is aimed at improve service delivery, strengthening accountability and positioning the institution as a leading player in Uganda’s communications and logistics sector.
“This is clearly spelt out in our strategic plan and the National Development Plan (NDP1V). If you are opening a new company, you should have a Post Box number, and we are going to ensure that this is observed by all companies”, he said.
Mr. Arinaitwe said the five year Posta Uganda strategic plan 2026-2030 has already been approved by the National Planning Authority (NPA) and that; they are committed to supporting the Government’s Four-Digits growth by improving on their operational efficiency.
“We want to be client focused by mainstreaming our Human Resource base”, he added.
Mr. Balyejjusa Suleiman Kirunda, Posta Uganda Chairman Board of Directors, said the strategic plan is a pathway to enable the institution reach a desired destination.
“We no longer want to be led by others but ourselves, which is why this strategic plan major objective is to double on revenues”, he said.
Ms.Justine Kasule Lumumba, Minister of ICT and National Guidance, in her remarks said; the Client Charter, duly approved by the Ministry of Public Service, is a public declaration.
“It sets out, in plain and accessible language, what every Ugandan, whether a market vendor in Iganga, a student in Kasese, or a business owner here in Kampala, can expect when they walk into a Posta Uganda office or engage its services”, she said.
She said the Government is committed to ensure; that every public institution exists to serve the citizen, and that the citizen has a right to know what standard of service to expect and a right to be heard when that standard is not met.
“A Charter without standards is a promise without a measure. Standards without a Charter are a measure without a public voice. Today, Posta Uganda brings the two together”, she added.
Posta Uganda is Uganda’s national postal operator and one of the oldest public institutions in this country, with a mandate that predates our independence. For generations, Posta Uganda has been the thread connecting Ugandans to one another and to the world — carrying letters between families, parcels between traders, and, in more recent years, evolving to meet the demands of a digital and increasingly commerce-driven economy.
Today, Posta Uganda continues to reposition itself: expanding its footprint through District Post Offices across the country, strengthening last-mile delivery, forging partnerships with the private sector, and embracing e-commerce through platforms such as Postcom, which has opened new avenues for small traders and everyday Ugandans to send and receive goods with confidence. This is an institution in transition — one that is working deliberately to match the pace of a changing Uganda.